PRIVACY POLICY

Hiveloop Internet Private Limited (“HIPL”, “Us”, “We” and “Our”) recognizes the importance of privacy as well as the importance of maintaining the confidentiality of personal information. This privacy policy (“Privacy Policy”) applies to all your use of the website of HIPL hosted at https://pay.udaan.com, the Services (as defined under the Terms of Use) and applications on mobile platforms (collectively “Website”) but does not apply to any third party websites that may be linked to them, or any relationships you may have with the businesses listed on Websites. The terms "You", "Your" and "User" refer to you, as a user of HIPL.

This Privacy Policy sets out how HIPL may collect, use and disclose information in relation to Users. By visiting this Website, you agree and acknowledge to be bound by this Privacy Policy and you hereby consent that we will collect, use, process and share your information in the manner set out herein below. If you do not agree with these terms, do not use the Website.

It is clarified that the terms and conditions that are provided separately, form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy. All capitalized terms not defined in this document shall have the meanings ascribed to them in the Terms of Use.

1. COLLECTION OF INFORMATION

1. User(s) privacy is important to HIPL and HIPL uses commercially reasonable efforts to ensure that we do not collect more information from User than is necessary for HIPL to provide User(s) with HIPL ’s services and to protect User(s) account.
2. Information including, but not limited to, “Personal Information” being information that You provide to Us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information, and information pertaining to communications, User activities on the Website, browsing activities, feedback and service calls / emails / communications, transactions made or payment services availed using the Website may be collected, and retained by Us.
3. If you provide your third-party account credentials to us, you agree that the content and information in those accounts which may be transmitted to Us, and such information shall also be covered by this Privacy Policy.
4. For the purposes of utilising our Services, you would be required to create an account, in which case we will ask for and record your Personal Information such as your name, address, phone number, email address, gender, date and/or year of birth and user preferences ("Registration Information").
5. We may collect and store your Sensitive Personal Data or information, such as financial information, including but not limited to, bank account numbers, billing and delivery information, credit/debit card details and expiration dates tracking information from cheques or money orders and know your customer ("KYC") documents as per RBI regulations and any other information as may be applicable ("Account Information").
6. We use your email address, your phone number or other details to send you updates, news, and newsletters and contact you on behalf of other service providers (including our clients). We use your mobile numbers to send you transaction alerts and SMS alerts.
7. HIPL may record and retain details of Users’ activities on the Website, records of Users’ browsing activities on Website, User behavioural patterns. In addition, we gather statistical information about the Website and visitors to the Website including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.
8. All the information recorded under this paragraph 1 is collectively referred to as User Data.It is mandatory for Users to provide certain categories of User Data. In the event that Users do not provide any or sufficient User Data marked as mandatory, HIPL may not be able to complete the registration process or provide Services to such Users.

2. USE OF USER DATA

If you provide any User Data to HIPL , you are deemed to have authorized  to collect, retain and use that User Data for the following purposes:

9. Verification of User’s identity;
10. processing User’s registration as a user, providing User with a log-in ID for the Website and maintaining and managing User’s registration;
11. providing User with customer service and responding to User(s) queries, feedback, claims or disputes;
12. to facilitate communication between Users on the Website and / or processing Users transactions on the Website;
13. performing research or statistical analysis in order to improve the content and layout of the Website, to improve HIPL ’s product offerings and services and for marketing and promotional purposes;
14. to share information with HIPL’s affiliates for business purposes, and third party’s for provision of services to the User;
15. subject to applicable law, HIPL (including our affiliated companies and their designated Service Providers may use User’s name, phone number, residential address, email address, fax number and other data ("Marketing Data") to provide notices, surveys, product alerts, communications and other marketing materials to User(s) relating to products and services offered by HIPL  or HIPL ’s affiliated companies;
16. if User voluntarily submit any User information or other information to the Website for publication on the Website through the publishing tools, then Users are deemed to have given consent to the publication of such information on the Website; and
17. making such disclosures as may be required for any of the above purposes or as required by law, regulations and guidelines or in respect of any investigations, claims or potential claims brought on or against us or against third parties.

3. DISCLOSURE OF USER DATA

1. User further agrees that HIPL may disclose and transfer User Data to third party service providers (including but not limited to data entry, database management, promotions, products and services alerts, delivery services, payment extension services, authentication and verification services and logistics services) ("Service Providers"). These Service Providers are under a duty of confidentiality to HIPL and are only permitted to use User Data in connection with the purposes specified in clause 2 herein above.
2. User(s) agree that HIPL  may disclose and transfer User Data to HIPL’s affiliated companies and/or their designated Service Providers.
3. When necessary HIPL may also disclose and transfer User Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations.
4. Any User Data supplied by User will be retained by HIPL  and will be accessible by our employees, any Service Providers engaged by HIPL  and third parties referred to in clause 3 herein, for or in relation to any of the purposes stated in Clause 2 herein above.
5. All voluntary information uploaded by you on the Website (including without limitation information about your products, images, remarks, feedbacks etc. ) may be made publicly available on the Website and therefore accessible by any internet user. Any voluntary information that User disclose to HIPL becomes public information and User relinquishes any proprietary rights (including but not limited to the rights of confidentiality and copyright) in such information. User should exercise caution when deciding to include personal or proprietary information in the voluntary information that User submits to HIPL or uploads on the Website.
6. HIPL may share User Data with third parties, including without limitation, banks, financial institutions, credit agencies, or vendors to enable such third parties to offer their products or services to such Users. While HIPL  shall endeavour to have in place internal procedures to keep User Data secure from intruders, there is no guarantee that such measures/procedures can eliminate all of the risks of theft, loss or misuse.
7. HIPL  may establish relationships with other parties and websites to offer User the benefit of products and services which HIPL  does not offer. HIPL  may offer you access to these other parties and/or their websites. This Privacy Policy does not apply to the products and services enabled or facilitated by such third parties. The privacy policies of those other parties may differ from HIPL , and HIPL  has no control over the information that User may submit to those third parties. User should read the relevant privacy policy for those third parties before responding to and availing any offers, products or services advertised or provided by those third parties. 

4. RIGHT TO UPDATE USER DATA

Under the applicable laws, User have the right of access to personal information held by HIPL  and to request updating / correcting the information.

5. COOKIES

HIPL  uses "cookies" to store specific information about User and track User(s) visits to the Sites. A "cookie" is a small amount of data that is sent to User’s browser and stored on User’s device. If User does not deactivate or erase the cookie, each time User uses the same device to access the Website, our services will be notified of User visit to the Website and in turn HIPL  may have knowledge of User visit and the pattern of User’s usage.

Generally, HIPL  use cookies to identify User and enable HIPL to i) access User’s Registration Information or Account Information so User do not have to re-enter it; ii) gather statistical information about usage by Users; iii) research visiting patterns and help target advertisements based on User interests; iv) assist HIPL ’s partners to track User visits to the Website and process orders; and v) track progress and participation on the Website.

User can determine if and how a cookie will be accepted by configuring the browser which is installed in User’s device. If User choose, User can change those configurations. If User reject all cookies by choosing the cookie-disabling function, User may be required to re-enter information on the Website more often and certain features of the Website may be unavailable.

6. MINORS

The Website and its contents are not targeted to minors (those under the age of 18). However, HIPL  have no way of distinguishing the age of individuals who access our Website. If a minor has provided HIPL  with personal information without parental or guardian consent, the parent or guardian should contact Grievance cum Nodal Office at the address set out in clause 9 below to remove the information.

7. SECURITY MEASURES

HIPL employs commercially reasonable security practices and procedures to prevent unauthorized access to the Website, to maintain data security. No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while HIPL tries to protect the information, HIPL  cannot guarantee the security of any information the User transmits to HIPL  and Users do so at their own risk. We cannot ensure or warrant complete security of all information that is being transmitted to Us by You.

8. CHANGES TO THIS PRIVACY POLICY

Any changes to this Privacy Policy will be communicated by us posting an amended and restated Privacy Policy on the Website. Once posted on the Website the new Privacy Policy will be effective immediately. Your continued use of the Website shall be deemed to be your acceptance to the provisions of the Privacy Policy. User agree that any information HIPL  hold about User (as described in this Privacy Policy and whether or not collected prior to or after the new Privacy Policy became effective) will be governed by the latest version of the Privacy Policy.

9. GRIEVANCE REDRESSAL